You may always limit the amount and type of Data that Iovate receives about you by choosing not to enter any Data into forms or data fields on the Iovate Site. Some online services can only be provided to you if you provide us with appropriate Data. Other parts of the Iovate Site may ask whether you wish to opt into our contact lists for offers, promotions and additional services that may be of interest to you.

You may also be provided with preference questions or preference boxes, allowing you to indicate that you do not want the Iovate Site to use tracking technologies, such as cookies, to “remember” your Data, such as user IDs or mailing addresses, on return visits. However, the Iovate Site does not generally provide you with the ability to opt out of the tracking technologies. Some Internet browsers allow you to limit or disable the use of tracking technologies that collect unidentifiable information.

Every user is entitled to the following:

The Right to Access - You have the right to make reasonable requests for further details on what Data we collect about you, and how we use, share and retain the Data (as applicable). You may make one (1) request per year for your Data free of charge; we may charge a small fee to cover administrative costs of responding to any additional requests in the same twelve (12) months.

The Right to Rectification - You have the right to request that we correct any Data you believe is inaccurate. You also have the right to request us to complete the Data you believe is incomplete. We will also take reasonable steps to ensure that your Data remains accurate and complete.

The Right to Erasure - You have the right to request that we delete your Data, under certain conditions.

The Right to Object to, or Restrict / Limit Processing – You have the right, under certain conditions, to ask us to stop using all or some of your Data (e.g., if you do not believe we have a lawful basis) or to limit our use (e.g., you may wish to permit us to use some but not all of the Data we request).

The Right to Data Portability – You have the right to request that we transfer the Data that we have collected to another organization, or directly to you, under certain conditions. You may make one (1) request per year for your Data free of charge; we may charge a small fee to cover administrative costs of responding to any additional requests in the same twelve (12) months.

To exercise one of your rights listed above, please click here to submit your request. All requests will be verified before any Data is disclosed. We will respond to requests as soon as possible and generally within thirty (30) days. We will respond in a manner accessible to you, which is typically a format recognizable by most software applications (e.g., email, .xsl). We will retain a record of all requests for a minimum of twenty-four (24) months.

If you previously consented to receiving communications from Iovate and you wish to withdraw your consent, you can do so any time. Please click here to complete your request.

Note that, even if you have chosen not to receive e-mail messages or to limit the Data we collect with cookies, your use of the Site still remains subject to this Privacy Policy and our Terms of Use. It will remain your sole responsibility to review the Site for any important changes to these.

If you would like to exercise any of these rights, you may also use the information provided in Section 13 to contact us. You will not be discriminated against because you object to or limit our use of your Data and, to the extent possible, we will continue to make our Site and other services available to you. If you are not satisfied with our use of your Data or our response to any exercise of these rights, please let us know so that we have the opportunity to address your concerns.

8) How Do We Protect the Privacy of Children?

Iovate does not knowingly collect or use any Data from children (we define “children” as persons under the age of 18) on the Iovate Site. We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent or guardian and become aware that your child has provided us with information, please contact us by clicking here or using one of the methods specified below, and we will work with you to address this issue.

9) What Are Cookies and How Do We Use Them?

Cookies are small text files that are transferred to your computer’s hard disk by a Site. Web beacons (also referred to as GIF files, pixels or Internet tags) help Iovate recognize a unique cookie on your browser. When you visit a Site, we will automatically collect cookies once you consent. If you do not wish for us to collect your cookies, you can disable the cookies (including Performance, Functional and Targeting Cookies), with the exception of Strictly Necessary cookies, which are necessary to ensure functionality of a Site. See our Cookie Settings for further information.

Keep in mind that cookies allow you to take advantage of some of the features available on a website. For this reason, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use products or services that will require you to Login. If, at any time, you would like to turn a cookies setting on or off, you may do so by clicking here.

10) Other Technologies

DNT is a concept that has been promoted by regulatory agencies such as the U.S. Federal Trade Commission (FTC) to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across sites by using browser settings. The World Wide Web Consortium (W3C) has been working with industry groups, Internet browsers, technology companies, and regulators to develop a DNT technology standard. While some progress has been made, it has been slow. No standard has been adopted to this date and, as a result, we are not equipped to respond to “do not track” signals.

For more information on how to block and opt out from tracking technologies used on our Site, please see our Cookie Settings.

Automated Decision-Making
We do no use automated decision-making without human intervention, including profiling, in a way that produces legal effects concerning or otherwise significantly affecting you.

11) Privacy Policies of Other Websites

The Site may contain links to other websites. Our Privacy Policy applies to our Site only, so if you click on a link to an external website, you should read their privacy policy. We are not responsible for the information that a third-party website or application may collect about you, even if you accessed the website or application via our Site.

12) Changes to Our Privacy Policy

Iovate conducts regular reviews of this Privacy Policy and, without prejudice to your rights under applicable law, reserves the right to amend this policy from time to time to reflect technological advancements, legal and regulatory changes and good business practices. We will notify you of such changes by updating the effective date at the top of this Privacy Policy. Please ensure you check the Privacy Policy each time you visit the Site to review any changes. Nevertheless, any time our cookies collection practices change, you will be separately notified and asked to accept or reject the cookies. We will also seek separate consent for any uses of Data you willingly submit if we seek to use that Data for any purpose not previously identified at the time you submitted the Data.

If you have opted-out of receiving communications from Iovate that you previously signed up for, the information submitted / collected will still be subject to this Privacy Policy and the Terms of Use, unless and until such time you request the exercise of certain rights (e.g., right to deletion).

13) How to Contact Us

If you have any questions about the Data we collect, this Privacy Policy, or if you would like to make a suggestion, please click here; however, if you wish to exercise one of your specific Data protection rights, you can use any of the following ways to communicate with us. You may complete an on-line request (click here) or reach out to us:

By Email to:

By Mail to: Iovate Health Sciences International Inc.
Legal Department
Attention: Data Privacy & Security Officer
381 North Service Road West
Oakville, ON L6M 0H4 Canada

By Telephone to: 905-678-3119
1-888-334-4448 (North America only)

14) Contacting the Appropriate Authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the relevant data protection / supervisory authority in your area. We would, however, appreciate the chance to deal with your concerns before you exercise that option. We will respond to any communications from you in an expedient manner and, in any event, within thirty (30) days – though, often this time will be much sooner.

Also Read: Terms of Use